2021 Toyota RAV4 Hybrid Hybrid LE

It is a good place to buy a vehicle,no pressure from our salesman, Mike Storm, easy to talk to,no BS kind of guy. The vehicle we wanted still needed to go through their garage, they had it done in a timely manner, and then delivered it to our driveway. I would definitely recommend Crafts Cars as a great place to get a used vehicle

So I will tell my story. In Sept of 2024, I bought a 2021 Chevy Silverado RST 3.0 Duramax. I was at first very disappointed because I ran into several issues right off the bat. First i had to dump $1800 on a new DEF tank, despite purchasing a warranty and being told that the warranty rep claimed it was covered. This i chalk up to the Warranty rep not knowing what was and was not covered. Second the lug nuts had been over torqued so I had to replace the studs so I was quite angry but I didn't give Crafts Cars an opportunity to address the issue. That was my fault. Fast forward to now. I'm experiencing some transmission issues and the warranty company has been slow walking the claim, also, I took the truck to an Chevy dealership, thinking it would be the best place. I was wrong. I contacted Crafts Cars out of frustration and desperation to get my truck fixed. Immediately, their business manager contacted the warranty and tried to help. When it became clear that the warranty company and Charlie's were not communicating well with each other, Crafts' business manager Carin stepped in to help. They didn't have to do this. They didn't have to help me, they could have said that I was on my own. However, they have been working hard to get the tranmission issue fixed. As of today 8/15/25 the warranty is covering the transmission and Carin has been instrumental in getting the claim approved. Crafts didn't have to do this. Especially since my truck in being repaired somewhere else. They are truly a different type of dealership. I will say that learning from my experience I would definitely suggest getting anything about what's covered under the warranty in writing. That being said the level of customer service that Crafts Cars shows is worth the 5 star review. All used cars have their quirks and that's why there are extended warranties.. but I would recommend Crafts Cars because they won't leave you high and dry....even after almost a year after purchasing from them.

This was the 1st vehicle that I ever bought at Crafts. They made the whole experience painless. I got a great interest rate and price. The staff is very friendly and helpful. Thank you Salesman Dan. I would highly recommend Crafts to anyone looking for a great used vehicle.

Dan took great care of us! Financing was fast and simple, no haggle pricing was stress free. Waited a month to post review. Purchased vehicle is in great shape, no issues and NO rust!

The staff was absolutely amazing to me when I went to buy my truck! They didn't pressure me into buying something I didn't want like most car dealerships do. The staff was super professional and kind. I would recommend Craft Cars to anyone looking to purchase a new vehicle!

Friends had bought a couple of vehicles from Crafts and spoke highly of them as a dealer in used cars and pickups. We've been casually looking for years. This 2018 Tundra presented itself quite nicely! Easy people to deal with, too.

Great place to buy a car, no swindling or pressure. They were quick, honest and fair

Great experience with Dan. He was very helpful and moved the buying process right along today on this dreary day. That's 2 purchases for us from Craft's Cars in the past 5 years. Thanks again